FAQ

Our advisors will be delighted to answer your questions info@lepurbullion.com

Order, Shipping & Returns

ORDER
Once you have chosen your products, add them to your cart by clicking on «Add to Shopping Bag»

To finalise your order and proceed to the payment, click on «Purchase»

The order process has 4 stages:
- register by creating your account or login, with your email address and password
- fill in the delivery information: receiver’s name and address and select your delivery method
- fill in the payment information
- review your order and submit it.
PAYMENT

Payments are accepted via Apple Pay, credit card, debit card or PayPal with a valid billing and shipping address. Accepted credit cards are Visa, American Express, Mastercard, Ideal, Bancontact and Sofort.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The LE PUR BULLION website is provided with an SSL encryption system to protect personal and payment data. The name of the account holder must match he name of the person placing the order.
DELIVERY
RETURN

LE PUR BULLION wishes everyone to be satisfied with their purchase.

For any reason that you are not satisfied we would like to help you.

You can return your item(s) if it does not match your expectations, preferences or size. This is possible within 14 days after receiving the order.

Returning an article is only possible when the article:
– is not damaged
– is not worn and/or used
– includes the original packaging

LE PUR BULLION reserves the right to refuse returned items if they do not meet these requirements.
After the return arrives at our office and is checked, you’ll receive your refund via the same payment method that you chose to complete the order. You will receive a notification of this per email. Refunds will be transferred back to you within 7 days after we check the returned item(s).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over €100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you should mail your product to:

LE PUR BULLION
Street: Augustalaan 40
ZipCode: 4615HP
City: Bergen op Zoom
The Netherlands

Product

SIZE

Please be aware that our sneakers are normally slightly bigger than usual sizing. For this reason, in case you are uncertain we suggest getting one size smaller than your usual one.

If you need more help, our customer service team can answer all your questions regarding the items´ fit– please send an email to info@lepurbullion.com to contact us.

Don´t forget that in case you get a wrong size, you can very easily return your items within 14 days. Please notice that you can always exchange items for another size/color, but not for a different model.
PRODUCT CARE
The gold lacquer of the soles wears out with use. This is not a manufacturing defect; it is simply normal wear and tear. LE PUR BULLION strongly recommends that our customers consult a professional in leather care or a shoemaker for specific care advice. In order to keep your shoes in good condition, the following general leather care is recommended:
- Keep the leather area clean and dry using a dry soft cloth;
- Always store your products away from light and heat;
- Protect your leather good from rain and moisture;
- Store your products in the LE PUR BULLION dust bag provided;
- Avoid contact with abrasive surfaces.
STOP FAKE

We have adopted a ZERO TOLERANCE policy and have put in place a comprehensive program to deal not only with websites offering fake LE PUR BULLION goods, but the sources thereof, social media, auction platforms and other avenues of trade for fake products.

Keep in mind that when something looks too good to be true, that’s usually what it is worth: websites selling very low priced LE PUR BULLION looking items (so called “Cheap LE PUR BULLION” or “LE PUR BULLION Outlet”) probably do not sell the real thing. Use good sense. Protect yourself. Buy via our authorized retailers and contact us if in doubt!